Post Installation Support

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Why Should You Choose Horne HVAC?

40 Years
of Experience

Unparalleled
Customer Service

Commitment to
Quality

Comprehensive Maintenance Plans

At Horne Heating and Air Conditioning Inc., we understand that the installation of a new HVAC system is just the beginning of your journey toward enhanced comfort and efficiency.

Our commitment to our clients extends well beyond the initial setup. We provide comprehensive post-installation support to ensure that your HVAC system continues to operate optimally, maximizing comfort, efficiency, and longevity.

Here’s how our dedicated post-installation support can make a difference in maintaining the health and efficiency of your HVAC investment.

Routine Maintenance and Inspections

Why Routine Maintenance Matters: Just like your car, your HVAC system needs regular check-ups to run efficiently. Routine maintenance helps prevent unexpected breakdowns and extends the life of your system.
What We Offer: Our maintenance services include cleaning and inspecting key components, checking for wear and tear, and ensuring your system operates at peak efficiency. We schedule these visits at your convenience, so you can enjoy uninterrupted comfort.

Whether it’s routine maintenance, warranty service, emergency repairs, or expert advice, we’re here to support you every step of the way. Our goal is to provide you with a seamless and worry-free experience, so you can enjoy the comfort of your home with complete peace of mind. If you have any questions or need assistance, don’t hesitate to reach out—our team is always ready to help!

Importance of Post-Installation Support

1. Ensuring Optimal Performance: Immediate support following the installation of your HVAC system is crucial to ensure that it operates at peak performance from the start. Our team conducts thorough checks and adjustments after installation to fine-tune your system according to your specific environment and usage needs.

2. Early Detection of Issues: Regular post-installation inspections help to find and fix possible problems early on, therefore preventing small ones from becoming more significant ones. Along with saving money on repairs, this proactive strategy increases the lifetime of your system.

3. Customization to Your Needs: Every space and user is different. Our post-installation support includes customizing settings and controls to fit your specific comfort needs and lifestyle, ensuring that your system delivers maximum comfort with optimal energy efficiency.

4. Education on System Use: We believe that knowledgeable customers are the happiest customers. Part of our post-installation support involves educating you on how to effectively use your new system, understand its features, and perform basic maintenance that can help prevent issues.

Our Comprehensive Post-Installation Services

1. Initial System Review and Optimization: After installing your new HVAC system, our technicians conduct a comprehensive review to ensure everything is functioning correctly. This includes verifying that all components are properly installed, settings are optimized for efficiency, and the system meets all local HVAC codes and standards.

2. Scheduled Maintenance: We provide a tailored maintenance schedule based on the specific model of your HVAC system and your unique usage patterns. Regular maintenance is key to extending the lifespan of your system, and our plans are designed to keep your system running smoothly year-round.

3. 24/7 Emergency Support: HVAC problems may not always strike during regular office hours, as we know. We thus provide 24/7 emergency assistance to handle any pressing issues that can develop, thereby ensuring that you never find yourself without help when most needed.

4. Warranty Assistance: Navigating warranty claims can be complex. Our team assists with all aspects of warranty service, from determining coverage details to handling claims on your behalf. This service ensures that you receive all the benefits your warranty provides without the hassle.

5. Performance Monitoring: We utilize the latest technology to monitor the performance of your HVAC system continually. This ongoing monitoring helps us identify and rectify any inefficiencies or irregularities before they develop into serious issues.

6. Feedback and Continuous Improvement: Your feedback is crucial for us to serve you better. We regularly check in with you to gather feedback on your HVAC system’s performance and our service quality. This input helps us to continuously improve our services and ensure your complete satisfaction.

Partner with Us for Long-Term HVAC Success

Investing in an HVAC system is a significant decision, and Horne Heating and Air Conditioning Inc. is here to ensure that you get the most out of your investment. Our comprehensive post-installation support is designed to provide you with peace of mind, knowing that your system’s performance and your comfort are continually looked after.

Are you ready to experience the full benefits of professional post-installation support? Contact Horne Heating and Air Conditioning Inc. today at (704) 321-4173 or visit our website to learn more about our services. Let us help you enjoy a seamless and worry-free HVAC experience from day one.

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Servicing Charlotte for over 40 Years

24/7 Emergency Services Available

Hear What Our Clients Have to Say

John Gretes

20:30 04 Apr 24

Horne HVAC has installed 5 systems for me over more than 20 years. They have always provided quality service and support.On this latest new heat pump and air handler system thefollowing Horne Employees were involved.Ernie R. was our salesperson and gave us estimates on severaloptions for our replacement system. He came to the house andinspected the old system and provided us with detailed information regarding the system options and cost. He also spent time answering all our questions. Ernie was very knowledgeable and professional. He did everything he could to accommodate our needs for the replacement system.It was a pleasure working with Ernie.As always, this experience with Horne HVAC was a pleasure. Thanks for being our HVAC company for more than 20 years.

A Scholl

17:27 04 Apr 24

Johnathan was thorough, courteous and very professional. I have always had excellent service from Horne Heating & Air. I’ve been doing business with this family owned business for 12 years.

Stephanie Parker

17:04 04 Apr 24

Wonderful service that is timely and valuable- won’t use anyone else!

diane haas

14:27 04 Apr 24

Nick and Jose replaced 2 old ac units at my home. They were prompt, professional, friendly, knowledgeable and neat. Good job!!! Horne is my go to business for HVAC needs.

Steven Lucente

19:59 03 Apr 24

Great experience! Would recommend!

Mike Farnham

00:29 27 Mar 24

Tony was excellent. He helped in explaining the whole house system and how to best design our comfort settings. He gave us great options for maintenance and updates for our system. We enjoyed the whole process and are happy with his service.

Nancy Weeks

21:10 25 Mar 24

Andrew was extremely thorough, took many pictures and videos and reviewed the checkup steps with me. Even though some additional work is needed it was nice to actually understand the reasons why and the proof to back up the work needed. He also shared some previous work that was completed by the vendor used before I switched to Horne that was done incorrectly and frankly I’m not surprised. That vendor was just terrible and so glad I switched. A few days later, parts received earlier that expected. Andrew returned today and all is good. It was really nice to have the same technician return to complete the repairs. Thank you.

Christopher Green

14:16 22 Mar 24

I recently had the pleasure of experiencing top-notch service from Colby Horne! My heat went out and I was frustrated but Colby was friendly, attentive, and very efficient. I appreciated his meticulous approach in diagnosing the real cause of the issue. Tony was also very professional and knowledgeable.They got everything fixed up and I’m back to relaxing!Overall great experience and highly recommend!

Jeremy kay

01:04 06 Mar 24

Horne heating and air has always taken care of us. They make you feel like you are the only customer they have.Their Technician Billy Cole was here tonight to service our unit. He was amazing and very friendly. He is one of the best, you could he tell he cared about our needs and kept me informed about everything during the service.Thanks again Horne Team

Courtney Patterson

03:52 03 Nov 23

We had a fantastic experience with Horne! We purchased a home knowing the furnace (from 1982!) would need to be replaced pretty immediately. Our initial consultation with Nick was incredibly helpful. As first time home buyers he was patient and explained every detail to us and even pointed out things that didn’t need to be replaced immediately so we definitely did not feel like we were being sold to or pushed. Our installers Alex and Nick arrived on time, had the furnace installed within half a day and were courteous and respectful of our space and super accommodating on limiting disruptions considering my husband works from home. Even the reception staff I spoke to were kind and helpful and were super responsive and easy to communicate with via text or phone. We will absolutely continue using Horne for our HVAC needs. As first time home buyers it can be overwhelming trying to know what is the right and wrong call for big purchases, and honestly what some of the maintenance needs even are, so we are thrilled with the experience we had and would absolutely recommend them to anyone!